Shipping Policy
Your use of That Lady In The Woods – A Private Members Association (referred to as “That Lady In The Woods”) website and all products, services, documents and information available thereon are offered to you on your acceptance of our Terms of Use, our Privacy Policy, our Disclaimer and Waiver and other notices posted on this website. Your use of this website, or of any products or services or documents presented in any area of this website, indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy, our Disclaimer and Waiver and other notices posted on this website. We suggest you print a copy of each of these documents for your records.
General Shipping and Stock
In stock items are mailed out generally between 2-5 business days and 5-15 business days during special circumstances.
Backorders: we will send you a note if there is a back order so you can make a substitution or receive a refund for that item. Back ordered items can take 3-4 weeks to arrive back in stock depending on the item.
We are NOT responsible for lost or stolen items. If you want a guarantee on your package please select the tracked package option; if the package goes missing we can file a claim. If you select the untracked option, there is no insurance on the package and we cannot recover costs or find out what happened to your shipment. It is the buyers own risk once the package has been shipped. If you have a truly missing package we will try to work with you to resolve the issue as fairly as possible.
If you are in a warmer region or season we recommend using tracked packet so that the package is sitting less in a hot vehicle. We are not responsible for melted products! We package these items in many layers and if you order tracked packet then at least we have a claim with the post office.
If you have a rush order please make a note on check out and we will try to prioritize your package, but that is not a guarantee. If anything comes damaged please let us know and we will offer you a coupon to cover the issue or we will do our best to replace it.
Thank you for your support and we hope you enjoy our store!
For information about product returns please read our Returns & Refunds Policy.
Your Comments
We respect your concerns about your personal privacy and welcome your feedback. If you have questions, comments or concerns about our Disclaimer and Waiver, please feel free to contact us at ThatLadyInTheWoods@gmail.com.